Returns Policy

We hope you will love everything that you order from us but if something isn’t quite right, you have 30
days to return. We’ll give you a full refund by the same method you used to pay, all we ask is that items
are returned clean, unworn and have all their original tags.

Free Domestic Returns - How It Works

Step 1: Click here to create and download a returns label, and to find your nearest Post Office location.

Step 2: Print your return label. If you don’t have a printer don’t worry, most Royal Mail Delivery Offices
have printing facilities. You can find locations here or on the Royal Mail website once you’ve created your
free label which will be emailed to you with a required QR code. (See step 4 for more information.)

Step 3: Package your item(s) in one bag, complete the required fields on the dispatch note and pop it
inside. Attach the label you’ve printed at home.

Step 4: Go to your most convenient Post Office location. If you have not printed a returns label, you will
need to show the email confirmation containing a QR code and they will print and attach a label for you.
Please check your email confirmation before going to the post office, ensuring you can see the QR code.
If you see the QR code this may be down to your email service provider. Please check your email
settings or try again with an alternative email address.

Important: Please obtain a proof of postage receipt and keep hold of it until your refund has been
received.

EU & International Returns

We are sorry to advise we do not offer a free return service for Southern Ireland, the EU and
International purchases. For customers wishing to make a return from these territories you will need to
arrange your own return by post, at your own cost.

Postage Cost

For full price items, we will refund the cost of standard postage of £3.99 if your return your entire order.
We do not refund shipping cost on sale items. If you paid for express shipping and returned all your
items, we will only refund the value of £3.99, not the full amount for express shipping.

Statutory Rights

Our free UK return service is provided in addition to your statutory rights under the Consumer Contract
Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new.
Rejected item(s) will be returned to you and may be subject to a re-delivery charge.

Refund Policy

Refunds

  • Your product(s) must be returned to us unopened within 30 days of the order invoice date.
  • A transport or handling charge may be incurred.
  • Any opened product may be charged for due to the risk of contamination.
  • Non-conformances or complaints are to be reported immediately to your Sales Representative or to the Business Development Manager for investigation.
  • Cancellation charges may be incurred, especially in cases where specialised product has been delivered.
  • Refunds for empty drums will be as per agreement on an individual client basis once they have passed our quality inspection. Drums that do not conform will not be credited.
  • Enterprise Lubricants will not be held responsible for end product defects
  • Refunds will be processed within 30 days of receipt of the products into our warehouse